Soft Skill Training :: 42 Hrs
1.Effective Communication ● Verbal Communication ≫ Probing skills ≫ Open-ended question ≫ Close-ended question ≫ Counter-productive question ≫ Paraphrasing ≫ Summarizing ● Listening Skills ≫ Active listening ≫ Reflective listening ≫ Passive listening 2.Business Etiquettes and personal grooming ● Making a great first impression: ≫ How to present yourself to people ≫ Greetings and Introductions ≫ The art of small talks- ≫ How to make proper introductions ≫ Paying and receiving compliments ≫ Small talk and networking ≫ Developing your personal and professional image ≫ Personal hygiene ≫ Polish interpersonal skills ● Etiquette of dressing: ≫ The Do¡¯s and Dont¡¯s in dress ≫ Understanding various dress code ≫ Clothes and Corporate culture ● Do¡¯s and Dont¡¯s in conversation: ≫ Enhance Communication skills ≫ Build self-esteem and self-confidence ≫ Various verbal exercises to polish communication ≫ Voice modulation using the correct range and level of tone
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4.Motivation and personality development ● Self confidence ● Never give up ● Positive attitude ● Commitment ● Self motivation tips ≫ Focus ≫ Hardwork ≫ Positive believing ≫ Character ≫ Give more than what you get ≫ Pride of performance ≫ Passion ≫ Strategy 5.Email Etiquette ● General Etiquette ● Sending Effective Messages ● Form and Tone of Messages ● Responding to Messages ● Parts of an Email ≫ Greetings ≫ Closing ≫ Subject line ≫ Spacing ≫ Replying ≫ Enclosures ≫ CC and BCC ≫ Screen appearance ≫ Font ≫ Flaming